Closed
M6 J19 northbound, LED signs have been stuck since end of June
Sent to National Highways less than a minute later. FixMyStreet ref: 9917884.
For over 5 weeks now, the signs on the approach to J19 after the services heading northbound are showing static information, they are the same any time or day of the week, reporting to slow down and showing 40 under J19 and immediately after the junction showing end. The slip road on J19 northbound is also permanently showing 40 and has been this way for over a month, I assume some controller for these signs needs a reboot or replacement as it's causing drivers to slam their brakes on only to accelerate into what is a clear motorway ahead
Updates
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I can see that multiple people have reported this issue spanning over several weeks, may I suggest before you automatically close this to take action on this issue, if there is a crash here i will be sharing these reports to the media as you appear to be placing the onus of reporting on the road users rather than escalating it yourself.
You state road safety is your priority and yet you acknowledge these reports with a blanket response of "Thank you for contacting National Highways. Unfortunately, we are unable to process or respond to this type of enquiry through this platform. However, we will contact you directly using the email address provided with your road defect report. For any future enquiries of this nature, please contact us by email at info@nationalhighways.co.uk or call 0300 123 5000 from a safe location. Kind regards, National Highways"
Complaints have been reported to you, so take appropriate action and send someone to look at it, it's been weeks!
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You want the public to trust smart motorways and yet it's blatantly apparent that your systems don't even know when they are broken for months on end
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Thank you for making your report. We have asked our inspection team to attend this location and assess the issue.
If any work is needed, they will arrange for this to happen. Should no immediate work be required we will continue to monitor this during our regular inspections.
Although we always aim to complete repairs as quickly as possible, timescales do vary as we try to minimise disruption to customers by combining activities into single closures and always ensuring the safety of our people.
Kind regards National Highways
This report is now closed to updates from the public. You can make a new report in the same location.