Closed
Lose stones
Sent to National Highways less than a minute later. FixMyStreet ref: 7962721.
Hi, Today on Thursday 31/07/2025 I was driving towards Dover and around 6.00pm a lose stone that came most likely from under the wheels of another vehicle hit my windscreen, causing me a huge fright and almost making me lose control of my vehicle at 70mph. This happened on M20 towards Dover, around where the Samphire Hoe sign and a speed camera are. I drive this road regularly, and am familiar with the area. Nothing as scary as this ever happened to me on a motorway before. It all happened very fast. I was about to start slowing down before the stretch of the road with 40mph limit. I heard a loud bang and initially didn't know what has happened I closed my sun visor and saw a big, approximately 1cm wide chip in my windscreen. Slightly above my eve level, but definitely in my line of view. It could have ended really badly for me and it was extremely dangerous. This will most likely cause me to replace an entire windscreen and I am extremely unhappy about this. I am not even sure whether I even slowed down in time before the change in the speed limit. Not sure whether to call myself lucky or not, but this should have not happened. The motorways should be clear of any debris and lose stones.
I have photos of the location and of the chip, as I would like to make a claim for this repair. Please do log this and provide further instructions.
Kind regards, Agnieszka
Updates
-
Thank you for your report.
I’m sorry to hear about the damage caused to your car by a loose stone on the A20 towards Dover near the Samphire Hoe sign. We understand how unsettling it is when road users are suddenly confronted by debris or loose stones whilst driving. Whilst I can’t confirm if compensation by loose stones would be covered, should you’d like to submit a claim for consideration, please submit a claim at https://nationalhighways.co.uk/ our-roads/ network-claims/ claims-against-national-highways-red-claims/ Please note that there is no automatic right to compensation. We assess all claims for damage in line with our statutory duty to maintain the network under the Highways Act, 1980. If no breach of statutory duty, or negligence on the part of National Highways is established, we will be unable to pay compensation for your losses. If, after reading the full guidance, you believe you have a valid claim, please complete the form as fully as possible and submit it online.
On receipt of your completed form, we will carry out an investigation into the circumstances of your incident to allow us to issue our final liability decision in writing. Once submitted, if you do not receive a response from us acknowledging receipt of your claim within the 21 days referred to in the guidance notes, please contact the claims team via email: redclaims_ccc@nationalhighways.co.uk, or by phone between the hours of 10:00 – 16:00 on 0300 470 3007, option 1 Red Claims.
We thank you again for taking the time to contact us regarding this matter.
As this is a reporting tool for defects this isn't the most suitable option for queries of this type. Any queries regarding incidents or queries such as this should be raised directly with our Customer Contact Centre in future. They're available 24 hours a day by phone: 0300 123 5000 or by email: info@nationalhighways.co.uk.
Kind regards,
National Highways
This report is now closed to updates from the public. You can make a new report in the same location.