Closed
Hit a deer on M4 Junction 14 while driving to the airport. The animal died instantly and my vehicle was damaged (radiator leak, bonnet and bumper damaged). Missed my flight due to this. No fencing in the area.
Sent to National Highways less than a minute later. FixMyStreet ref: 7681703.
I am writing to report an incident that occurred on the M4 at Junction 14 while I was driving towards the airport. I was travelling within the speed limit when a deer suddenly ran out in front of my car. It happened so quickly that I had no time to react or avoid the collision. Unfortunately, the deer died instantly upon impact. As a result, my vehicle was significantly damaged: the radiator was bent, the bonnet was dented, and parts of the front bumper (plastic components) were broken. A fluid also started leaking from the radiator area, which made me fear that the vehicle was no longer safe to drive. Due to this, I was unable to continue my journey and missed my flight. This incident caused me both financial loss and a great deal of stress. I would like to formally raise a complaint and ask that you investigate this section of road, as there was no fencing, or any form of protection to prevent wildlife from entering the motorway. I believe more could be done to prevent such dangerous situations. Thank you for your attention, and I look forward to your response.
Updates
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Thank you for contacting National Highways about the animal on our network. I'm truly sorry to hear about the distressing incident you experienced on the M4. I'm very sorry to learn of the damage to your vehicle and the stress caused by missing your flight, that must have been incredibly frustrating and upsetting. We're unable to respond to your complaint on this platform, however we've noted the details you've provided and will respond directly by Friday 20 June 2025.
If you require any further information, please contact us via our Customer Contact Centre. We’re available 24 hours a day by phone: 0300 123 5000 or by email: info@nationalhighways.co.uk. Alternatively, you can visit our website at www.nationalhighways.co.uk.
Kind regards National Highways
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