Closed
Electronic variable speed signals before Dover not working
Sent to National Highways less than a minute later. FixMyStreet ref: 5335401.
After the tunnel towards Dover on M20 electronic signals 40 mph not working and are visible half way down the section, already late to reduce speed. Please fix this problem. The issue is more than 2 weeks old. Thank you!
Updates
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National Highways Response – Defective electronic signage Thank you for contacting National Highways on 18 December 2023 about the electronic signs connected to Operation Tap, our revised Operation Stack.
I’ve reviewed our internal information, and the data confirms that there is faulty electronic signage. Engineers are aware of the issue and are working to fix the problem. I understand this fault may cause some frustration and confusion for drivers, and for this I apologise.
We really appreciate you raising this issue, the public is as an important source of information to us, as our cameras, patrols and monitoring systems are, and we really do appreciate the information and feedback we receive. If you see a sign that you feel is incorrect, then we’d welcome a call from you or your passengers if it’s safe and legal to do so. Our Customer Contact Centre is available 24/7 on 0300 123 5000 and we'd be able to liaise with the relevant control room to check the validity of the sign and quickly correct a situation.
I hope this information is helpful and thank you again for taking the time to contact us. If you require any further information, please contact us via National Highways Customer Contact Centre. They're available 24 hours a day by phone: 0300 123 5000 or by email: info@nationalhighways.co.uk or visit the National Highways website at www.nationalhighways.co.uk You can also tell us about something wrong on any of our roads by using the Report a Problem page on our website.
Kind regards
This report is now closed to updates from the public. You can make a new report in the same location.