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Broken down vehicle on hard shoulder but signs said lane open

Reported via desktop in the Electronic Sign (NH) category anonymously at 20:14, Mon 16 October 2023

Sent to National Highways less than a minute later. FixMyStreet ref: 5104050.

Moderated by automated at 20:14, Mon 16 October 2023

Yesterday at approx 11 signs said use hard shoulder for Cribbs but there was a camper van broken down in it. Phoned 999 and reported it. 1 .5 shour later break down truck in attendance but signs still said lane open Police report AS [phone removed].

Not a very SMART motorway

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  • Thank you for contacting National Highways concerning Smart Motorways.

    The vehicle in question was seen by our control room operators via CCTV at 11:41 moving slowly on the hard shoulder open as a running lane. The vehicle was observed to pull into an emergency bay. A traffic officer was dispatched and went to assist the driver. The driver mentioned to the traffic officer that they had managed to “limp” into the bay so did not stop in a live lane at any point. Whilst the vehicle was in the bay the hard shoulder could remain open as a running lane.

    We were advised by the driver’s recovery company at 13:28 that they wished to exit the emergency bay with the broken-down vehicle, we then closed the hard shoulder and set messaging to say that a slow vehicle was joining the carriageway. The hard shoulder was re-opened once the vehicle had regained motorway speeds and was safely on its way. If you require any further information please contact our Customer Contact Centre on 0300 123 5000 or

    Kind regards

    National Highways

    State changed to: Closed

    Posted by National Highways at 09:22, Thu 19 October 2023

This report is now closed to updates from the public. You can make a new report in the same location.