Cyclepath blocked by overgrown bushes

Updates

• Thank you for your email of 29 August 2023 about overgrown vegetation on the cycle path on the side of the A63. We understand your concerns and appreciate you taking the time to contact us about the issue.

  We've checked with our our Service Delivery team and they've confirmed that we aren't responsible for vegetation clearance at this location. It would be the responsibility of the local authority, who we believe to be East Riding of Yorkshire Council and they can be contacted on https://www.eastriding.gov.uk/ .

  Thank you again for contacting us. If there is anything we can help you with, please email or telephone our Contact Centre. They’re available 24 hours a day by phone: 0300 123 5000 or by email info@nationalhighways.co.uk Alternatively, please visit the National Highways website at nationalhighways.co.uk.

  Kind Regards

  Gemma

  Gemma Ford Business Services Coordinator Business Services Team National Highways |Calder view house | Calder Park | Wakefield | WF2 7UA Web: nationalhighways.co.uk Follow us on Twitter @HighwaysYORKS and @HighwaysNEast

  Posted by Gemma Ford at 12:14, Fri 8 September 2023

• Dear Gemma Please see above a response you sent me in relation to my request for the bushes on the side of the A63 to be cut back. I have now spoken to the Director of StreetScene Services at East Riding of Yorkshire Council, and he has confirmed the cycle path is not their responsibility. He has also pointed out Highways England have just spent 6 months and a considerable amount of money upgrading and widening this very same cycle path. Please can you re-consider your response because it seems very strange you have upgraded the same cycle path you claim not to be responsible for. An early response would be appreciated as the bushes have grown considerably since I first reported this to you on 29/082023 and the width is now significantly reduced. This path is very well used, and it is only a matter of time before someone is injured as a result of these bushes.

  Thank you

  Paul

  Posted anonymously at 19:30, Tue 19 September 2023

• Thank you for your further update about the overgrown bushes on the A63 cycle path. We appreciate you taking the time to contact us again.

  The Service Delivery team have double checked and can confirm a 28 day priority job has been raised to clear the bushes at this location.

  Thank you again for contacting us. If there is anything we can help you with, please email or telephone our Contact Centre. They’re available 24 hours a day by phone: 0300 123 5000 or by email info@nationalhighways.co.uk Alternatively, please visit the National Highways website at nationalhighways.co.uk.

  Kind Regards

  Gemma

  Gemma Ford Business Services Coordinator Business Services Team National Highways |Calder view house | Calder Park | Wakefield | WF2 7UA Web: nationalhighways.co.uk Follow us on Twitter @HighwaysYORKS and @HighwaysNEast

  Posted by Gemma Ford at 09:38, Wed 20 September 2023

• Dear Gemma,

  I find this latest response very poor. At the very least I would have expected an apology for wasting my time and leaving me to contact ERYC when it was your responsibility all along. Please escalate this complaint in accordance with your complaints procedure because somebody is clearly not doing their job properly and 23 days have elapsed since the issue was first raised.

  Posted anonymously at 12:55, Wed 20 September 2023

• Dear Gemma I am very disappointed to report this issue still has not been fixed and the path is now obscured to almost 50% of its width. It is now almost 3 months since it was initially reported to you and despite being assured by a member of your team it would be dealt with almost 2 months ago. This really is not good enough. Please can I raise this as an official complaint. I await your reposes and some polite action to cut back the vegetation.

  Posted anonymously at 09:03, Mon 20 November 2023

• Hi Gemma. I have just listened to the message left on my voicemail regarding this issue earlier today. I can assure 100% this vegetation has not been cut since I initially reported it in August. I took several photographs at the time and the foliage is still present in the same places as when I reported it.

  Posted anonymously at 16:50, Mon 20 November 2023