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SMART motorway signage not in use

Reported via desktop in the Sign issue (NH) category anonymously at 20:42, Thu 29 December 2022

Sent to National Highways less than a minute later. FixMyStreet ref: 4067269.

Hi there, are you responsible for the SMART MOTORWAY system? If so, how do I raise a complaint / send feedback? Approaching the exit slip road of M1 southbound J39, a car had broken down today at approx 4:45pm. Hazard lights on. Passengers evacuated (thankfully). The M1 was busy, none of the signage had been activated to warn of a blocked lane or to slow traffic. It was only as cars were trying to get past it (in the active lane) that it was seen. I found myself stuck between hoping the car behind me didn't hit me as I slowed to pass as well as the cars in the next lane beeping as we tried to get pass. The point of smart motorways was I thought that these roads are monitored and safety is a priority. I hope this stranded car wasn't hit as a result of this negligence.

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Updates

  • Thank you for contacting National Highways on the 29 December 2022 regarding your concerns about a vehicle breakdown. We've checked our logs which indicated we were aware of the vehicle that had broken down at 16:43. The signals were set and our traffic officers arrived on scene at 16.46 and then the vehicle was safely towed off the motorway. If you require any further update on this issue or wish to discuss the Smart motorway system please contact our Customer Contact Centre who is available 24 hours a day at:

    • 0300 123 5000

    • info@nationalhighways.co.uk

    Kind regards

    National Highways

    Posted by National Highways at 08:59, Wed 4 January 2023

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