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Massive tailbacks junc 9 northbound m5 due to roadworks

Reported via mobile in the Roadworks (NH) category anonymously at 09:35, Wednesday 11 May 2022

Sent to National Highways less than a minute later

Development works by Barnwood and associated roadworks, reduced lanes etc are causing traffic to queue back onto the hard shoulder of the motorway junction 5 M5 northbound for almost a mile, no warnings are posted just advice that the hard shoulder is for emergencies only. Traffic is stopped in the inside lane of the motorway as no warning given to use hardshoulder, in the wet weather this is an accident waiting to happen - please please do something before there is a major accident.

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  • Thank you for contacting National Highways concerning congestion.

    We shall look into this issue and aim to provide a response by 24/05/22.

    Can we please ask that you check back on this date for an update.

    Kind regards

    National Highways

    Posted by National Highways at 08:21, Thursday 12 May 2022

  • Thank you for your report concerning the congestion on the M5.

    We have passed your report on to the relevant department who will investigate your concerns.

    In the future, could you please report issues such as this to our Customer Contact Centre as this reporting tool is designed for defects such as a broken sign or barrier, litter, overgrown vegetation or potholes.

    Our Customer Contact Centre, available 24 hours a day at:

    • 0300 123 5000


    Kind regards

    National Highways

    State changed to: Closed

    Posted by National Highways at 10:38, Thursday 12 May 2022

  • Thank you for contacting National Highways concerning congestion on the M5 at junction 9.

    We’re aware that during the peak travel period such as the morning commute, delays and queuing traffic may be experienced exiting the M5 northbound at junction 9.

    Safety is our first imperative and we’ve a number of roadside messages for display on our electronic Variable Message Signs which warn road users of queuing traffic, including (but not limited to) QUEUE CAUTION, QUEUE ON SLIP ROAD and QUEUE SLOW DOWN.

    Our Regional Operations Centre will apply appropriate messages when alerted to queuing traffic. But should you experience occasions where these messages aren’t active when queues have formed, then if it’s safe and legal to do so, you may dial 0300 123 5000 and alert our 24/7 customer contact centre who will investigate immediately.

    Further to this there is a scheme due to start in June to widen the northbound exit slip and roundabout to prevent the issues we’re currently experiencing, the scheme is expected to be in place for 3 months and is planned to start after the Jubilee bank holiday.

    If you require any further information please contact our Customer Contact Centre on 0300 123 5000 or

    Kind regards

    National Highways

    Posted by National Highways at 08:50, Friday 13 May 2022

This report is now closed to updates. You can make a new report in the same location.