I would suggest more detailed messages
Reported via desktop in the Sign issue (NH) category anonymously at 18:42, Thursday 21 April 2022
Sent to National Highways less than a minute later
When closures are about to commence or about to finish, I would suggest live alterations of the matrix boards to keep up to date.
So not just warning people that there are roadworks in place but warn them for example 1: Roadworks being set up/in process 2: Roadworks/closure in the process of being cleared 3: Roadworks cleared/finished
And perhaps "slightly" upping the limit between the line of for example when road-0works have just cleared up but are waiting for the final safety call even if its just from 40-50mph and then to national speed limit etc. That way it will be FAIR and balanced! As I said if people come across these signs and see nothing (or certainly nothing obvious) then it will damage trust and faith and as I said before if this keeps occurring people are just going to ignore them whether they're legit or not and that in itself will put everyone at risk, same with reduced speed limits without any obvious visual cause to justify such.
So please can I be assured that this will be improved on. I don't oppose safety measures but it has to be fair, balanced and in line.
Thank you for your understanding
Thank you for contacting National Highways concerning signing.
We shall look into this issue and aim to provide a response by 06/05/22.
Can we please ask that you check back on this date for an update.
Posted by National Highways at 10:50, Monday 25 April 2022
Thank you for your report of 21 April 2022 about providing more details signs for closures. We appreciate you getting in touch with your suggestion and are sorry for any confusion/inconvenience our work closures have caused.
We’re governed by strict rules and restrictions on what messaging we can display on Variable messaging signboards. Every sign or signal used by National Highways must either be prescribed in the Traffic Signs Regulations and General Directions (TSRGD) 2016, or approved for use by special authorisation. Additional signals maybe authorised by Department for Transport (DfT) and are published prior to inclusion in the TSRGD.
We're limited on number of characters that were safely able to display, avoiding long messages to prevent a distraction to road users. These need to be carefully and strategically placed on the network in order for road users to have sufficient time to safely read the signs.
If you require any further update on this issue our Customer Contact Centre is available 24 hours a day at:
• 0300 123 5000
Posted by National Highways at 08:54, Friday 6 May 2022
State changed to: No further action
Updated by National Highways at 08:54, Friday 6 May 2022
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