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M5 No advanced warning of junction closures

Reported via desktop in the Sign issue (NH) category anonymously at 23:24, Mon 28 March 2022

Sent to National Highways less than a minute later. FixMyStreet ref: 3422611.

Whenever a junction (namely J19 latest incidents) is closed, on an unacceptable number of times there has been absolutely no advance warning (by means of matrix board during the live times of said closure/s) to warn of junction closures until literally the very last moment, particularly the southbound J19 exit meaning a long and costly detour to J20 Clevedon and back. Please will you ensure this is sorted because it is not something we need even without the current fuel price rise crisis which is stretching people's finance's as it is already without the need for lengthy detours that some effortless ADVANCED warnings could so easily avoid. It has cost my business a lot of extra milage and if it happens again I will look to seek compensation from those responsible as it is unfairly costing me my business expenses.

Thank you

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Updates

  • Thank you for contacting National Highways concerning the junction being closed.

    We shall look into this issue and aim to provide a response by 11/04/2022.

    Can we please ask that you check back on this date for an update.

    Kind regards

    National Highways

    Posted by National Highways at 08:24, Wed 30 March 2022

  • Live Junction closures should be noted at least ONE FULL junction in advanced and pre-ceeding that please so people can plan well in advance cheapest diversions. J19 SB for exampleneither on the M5 or M49 south had any advanced warning until very last minute of that junction which would allow people to use J18/18A instead as a lot of traffic use J19 not just for Pill and Portishead/Portbury docks but South Bristol/Leigh Woods as well let alone the services. Especially in the fuel crisis this is needless! This hasn't been a one off case, it is a sheer number of times over the years this has happened!

    I feel this was done deliberately as there is absolutly no need for this.

    Thank you

    Posted anonymously at 14:02, Fri 1 April 2022

  • Thank you for your report concerning our signage ahead of junction closures.

    We’re very sorry for any inconvenience we’ve caused you by not adequately setting signs ahead of junction closures. We’ve passed your comment onto our control room managers, who will be addressing this matter with their staff and reiterating the importance of setting signs appropriate. In the future could you please report issues such as this to our Customer Contact Centre as this reporting tool is designed for defects such as a broken sign or barrier, litter, overgrown vegetation or potholes.

    Our Customer Contact Centre, available 24 hours a day at:

    • 0300 123 5000

    • info@highwaysengland.co.uk

    Kind regards

    National Highways

    State changed to: No further action

    Posted by National Highways at 11:13, Fri 8 April 2022

This report is now closed to updates from the public. You can make a new report in the same location.