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Matrix signs incorrect information

Reported via desktop in the Sign issue (NH) category anonymously at 09:18, Fri 25 March 2022

Sent to National Highways less than a minute later. FixMyStreet ref: 3414881.

The two Matrix signs on the North bound carriageway of M5 approaching junction 12 have been displaying queue warnings with reduced speed limits. This has been displayed incorrectly for at least the last 24 hours. There are no, nor have there been queues during this time. Please switch them off. Incorrect Matrix signs confuse drivers and reduce their effectiveness when actually necessary.

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  • Thank you for your report concerning matrix signs on the M5 approaching junction 12. We're sorry for any confusion caused. Information fed to us about queues/congestion is automatic and based on sensors. Time to time the info can be inaccurate due to the sensors needing a reset.

    We have now reset the sensors and should resolve the issue.

    If you require any further update on this issue our Customer Contact Centre is available 24 hours a day at:

    • 0300 123 5000


    Kind regards

    National Highways

    Posted by National Highways at 15:33, Tue 29 March 2022

  • Why has matrix sign junction 15 to 17 of the M1 birth Northbound and southbound permanently set at 60mph. This include the 4 lane part of the motorway. On the four times I have travelled at various times of the day this has not been appropriate.

    Posted anonymously at 09:15, Tue 10 January 2023

  • There is no queueing on the M6 after Stafford services and before Keele as the matrix informed us incorrectly. We were driving at 40mph as the matrix asked and everyone else carried on at 70mph. This caused us to be extremely vunerable. Please increase the speed to a more reasonable speed due to the conditions.

    Posted anonymously at 23:40, Sat 16 September 2023

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