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Missing sign to our village

Reported via desktop in the Sign issue category anonymously at 09:18, Wednesday 20 October 2021

Sent to National Highways less than a minute later

We have already reported this issue, but it was not understood. We are not asking for an approach or X roads sign. We are asking for the actual NAME SIGN to our village to be replaced. This is 'Friary' BA2 7UE which is off the A36 south of BATH. Our sign was knocked down several years ago and NOT REPLACED. The sign to our village from the A36 has been missing for several years, causing traffic to slow down on the busy road and numerous incidents of shunting - and two fatal accidents recently - at this junction, as people look for the turning and aren't sure if it is the right road, there being NO NAME SIGN at present. Please - after so long - can we have a replacement sign and stop the accidents! Thank you. Penny Williamson and other residents

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  • Thank you for contacting National Highways concerning a name sign.

    We shall look into this issue and aim to provide a response by 02/11/21.

    Can we please ask that you check back on this date for an update.

    Kind regards

    National Highways

    Posted by National Highways at 10:30, Wednesday 20 October 2021

  • Thank you for your report concerning the missing sign heading into your village of Hinton Charterhouse.

    We're currently looking into this issue, however it requires us to speak with several parties to resolve.

    If you're able to contact as quoting your enquiry reference number 22089537, we'll be able to provide you with more detail when we have further information.

    Kind regards

    National Highways

    State changed to: No further action

    Posted by National Highways at 14:11, Friday 29 October 2021

  • Thank you for your report regarding the signing matter and please accept our apology for the delay in responding. The delay arose from the sensitivity of the request, which required further consultation with various engineers.

    We appreciate the concerns raised in the previous correspondence, however, there are some points we feel we ought to clarify. In line with national guidelines, National Highways is primarily responsible for maintaining primary destinations as listed under Traffic Signs Manual Chapter 2, local destinations are maintained by the relevant Highway Authority. The Friary would be classed as a local destination, if there is traffic management reason for any signing, Bath and North East Somerset (BANES) council, who is the relevant Local Highway Authority should be contacted on the first instance. Thereafter, if BANES deem the request justified, the council would contact National Highways to discuss the matter further, and if required the sign(s) would be put in place. National Highways contacted BANES to enquire whether they are aware of any reasons why direction signing should be in place opposite Friary Wood Lane, and the answer from BANES was no.

    Friary Wood Lane is a no through road, if it was to be signed, drivers would expect to be able to get onto another road at the end of Friary Wood Lane as recommended by the DfT guidance document “Guidance on road classification and the primary route network”. Friary Wood Lane appears to be a single file unclassified road, and assumed to carry a relatively small volume of traffic. Presumably the biggest portion of the traffic is generated by the handful of houses along the lane, who would be familiar with the turn off from the A36. It is noted that the River House and Friary Coach House overnight accommodations are located at the end of Friary Wood Lane.

    Collision information for the period of 01/01/16-31/12/20 was checked, and for the past 5 years there are no recorded collisions that would have involved a vehicle turning to or from Friary Wood Lane. Your concern regarding the fatal collision, that happened this summer is noted; however, it is worth mentioning that no vehicle turning to or from Friary Wood Lane was involved in this incident. The fatality happened between a vehicle travelling northbound on the A36 and another vehicle emerging from Green Lane, opposite Friary Wood Lane. The post fatal investigation also highlighted that the highway was not the contributory factor in this collision.

    Since 2008, there are no records for The Friary to have had a direction sign in place at the junction with the A36, there is a street name plate present, stating Friary Wood Lane, visible to southbound traffic travelling on the A36. As mentioned in the previous correspondence, the junction warning signs from both south – and northbound directions are in place along the A36 prior to the cross road, in line with TSM C4 advice. The current signing also corresponds to what would be expected to be in place for an unclassified no through road.

    If guests to the River House and Friary Coach House are struggling to find the turn off from the A36, I would advise that the owners of the hotel/B&B could consider submitting a brown tourist sign application to National Highways. There is an application process in place for such signs, further information can be found here: guidance/ apply-for-brown-tourist-signs-on-roads-the-highways-agency-manage. All cost associated with the tourist signs is borne by the Applicant. We also tend to advise Applicants that good online material with clear directions are paramount, as tourist signs are considered as aids to help drivers with the latter part of their journey and should not be used for advertising purposes.

    We hope the above contains useful information and answers your query.

    If you require any other information please contact our Customer Contact Centre on 0300 123 5000 or

    Kind regards

    National Highways

    State changed to: Closed

    Posted by National Highways at 11:30, Tuesday

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