You can move around with your keyboard
Drop pin on the map to start a new report
Press space again to adjust the location
Start new report here Reposition report here
Back to all reports

Replacement sign in hand but no timescale

Reported via desktop in the Sign issue (NH) category anonymously at 11:43, Mon 19 July 2021

Sent to National Highways less than a minute later. FixMyStreet ref: 2874579.

Moderated by National Highways at 09:57, Fri 8 July 2022

The road sign has been missing for months, I reported it as FMS2795375 and was told that it is in hand but no timescale could be given. This is not acceptable on an A road in an area that is heavily used during the summer and is one of the main routes to the West Country. It should be prioritised. Does someone have to be injured or die before the sign is replaced? the matter is not being given the priority it deserves. Just a formal response that ' yes we know, it is in hand but we can't promise when we'll get round to it' is just not good enough, Covid or no Covid. Is there a complaints procedure about such inordinate delays which pose a danger to motorists? Something needs doing, soon. The matter has been pending for far too long. It is a few hours' work. Let me know what is happening.

RSS feed of updates to this problem Receive email when updates are left on this problem.


  • Thank you for contacting Highways England about missing sign.

    We are aware of this and repair works are planned. However the reason we can't provide a timescale is due to the process of replacing signs. All repairs on our network are put forward for funding on a safety basis.

    This sign isn't considered safety critical and therefore when the annual funding is given it's not considered a priority in terms of safety.

    It will next be considered for renewal is 2022/2023.

    Kind regards Highways England

    Posted by National Highways at 15:56, Wed 28 July 2021

  • I would like to strongly reinforce all of the statements Jeannie has made in her statement regarding the sign on the A31. Surely a replacement of an existing sign should be accounted for in current maintenance/repair budgets?

    The turning is frequently overshot by users, on numerous occasions damaging the fence allowing Forest livestock to get onto the dual carriageway. I have personally temporarily patched up this fence once this year and pulled two cars out of the bushes. I am not sure how this is not considered safety critical as replacing the signage/improving would greatly help avoid a potentially worse accident.

    Please could this be escalated or a date be assigned ASAP to the "planned" replacement of the sign.

    Regards Cllr Jack Smith

    Posted anonymously at 18:26, Mon 2 August 2021

  • I am following this up. I dont accept that you will do the work in 2022/2023. As Councillor Jack Smith said, this is dangerous and should be done within the current budget year. Do we have to wait for a serious accident before something is done? Do we have to contact the press or commission an article saying that a public body is not taking comments or the road or the risk seriously? Please reconsider and make this replacement sign a priority. It would be helpful if you could reply directly by email to

    Posted anonymously at 11:15, Wed 25 August 2021

  • I wrote the above on 25th August and nothing has been done. It is completely unacceptable to say that work will be done in 2022/2023 because it's not considered a safety problem. Just last week a visitor came to Emery Down from the A31, he remarked that it was a busy road, the turn off lane was very short, and the signage was inadequate. It is an accident waiting to happen. Has someone got to die or be seriously injured before something is done? Please do us the courtesy of a reply. regards. Jeannie Smith, Lyndhurst Parish Councillor

    Posted anonymously at 21:16, Tue 28 September 2021

  • I have not received the courtesy of a reply. This is disgraceful. Why do we pay our rates if you can't really explain your policy of not replacing road signs as it is not safety critical? Has someone got to die before you take action? This is completely unacceptable, very irresponsible and needs further consideration from a very senior person

    Posted anonymously at 13:48, Wed 10 November 2021

  • I am taking this up with our local MP as you appear to be completely ignoring me and the comments that this work IS safety critical.

    Posted anonymously at 11:29, Sat 13 November 2021

Provide an update

Please note that updates are not sent to National Highways. Your information will only be used in line with our privacy policy

Next: Tell us about you

Your update

Tell us about you

Do you have a National Highways Report a problem password?