Closed
None of the matrix signs between m32 and M4 eastbound mention severe delays
Reported via mobile in the Sign issue (NH) category anonymously at 11:21, Fri 2 July 2021
Sent to National Highways less than a minute later. FixMyStreet ref: 2835090.
Matrix signs for the entirety of the route from Bristol city centre to eastbound M4 j18 plus matrix signs on the M4 are all blank which is surprising considering there's been a severe incident causing severe delays
Updates
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Thank you for contacting Highways England. concerning the matrix signs.
We shall look into this issue and aim to provide a response by 16/07/21.
Can we please ask that you check back on this date for an update.
Kind regards
Highways England
Posted by National Highways at 09:57, Tue 6 July 2021
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Thank you for your patience whilst we reviewed your report.
We sorry we're unable to look into this in greater detail as we don’t have the time and date of which you were travelling.
During the initial response to an incident, our priority is always to set the signs and signals to protect the scene and ensure that appropriate resources are responding.
Once the scene is protected, additional message signs should provide information to drivers. Information is also sent to our Highways England app, the Traffic England website and our Twitter feed. For advance notice of incidents on our network we'd encourage you to download our app, just search for Highways England on App Store/Play Store. This app can be left running and will provide verbal updates of ongoing incidents.
We'll happily look into this in greater detail for you if you can provide us with a time of travel. Please contact our Customer Contact Centre, available 24 hours a day at: 0300 123 5000 or info@highwaysengland.co.uk.
Please quote 21977118 to discuss this matter further.
Kind regards Highways England
State changed to: No further action
Posted by National Highways at 12:52, Mon 19 July 2021
This report is now closed to updates from the public. You can make a new report in the same location.